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Feb 6, 2011 - Verizon customer service sucks. I have a complain against them for removing services from my line, and not restoring them after my bill was paid in full. Every other time I've been late on my bill due to travelling, once I pay the bill, everything is properly restored to the line. But not this time.
Sunday, about 4pm, I call Verizon at 1-800-Verizon
I reach Evelina - Florida Repair Department
Supervisor: Stephanie Ochipinti
Evilina says that on the January 27, features were removed from my line for non-payment. I had noticed the internet had been interrupted, but the dial tone had not yet been interrupted.
I told her I made the full payment on that day, and I just checked with my bank. Verizon has my money, but I don't have my full service back.
She refused to take a report, claimed I have to call back to talk to the business office.
Roberta - Escalations department.
Roberta told me I am "being ridiculous" for wanting the service I have paid for. And then transfered me to some unrelated department.
Call back, got Evelina again. Florida repair center. Claims Roberta has the same supervisor.
Toll free - 800-837-4966
I really doubted if a service order caused these problems. Whatever their mechanisms, payment had always fully restored all services in the past.
She informed me of Service order #NNN-5479 added 900/976 block, removed call waiting, removed 3 way calling, removed caller id, and removed the business voicemail.
I explain to them that if Verizon were at all customer oriented here is what would happen:
- They would advice me why my line is messed up, and missing services, due to nonpayment.
- I would inform them that I had paid my bill in full on that date, and that my internet service got restored within a short time after the payment. So why didn't the other services get restored?
- They would have told me they are unable to access my billing records, and that the business office would need to be contacted to deal with this issue. They would helpfully offer to send a note to the business office informing them of the issue of services missing from my line after a full payment. If there is still a payment needed, the business office would contact me, otherwise the business office would handle restoring my service to its prior condition.
I would be happy that I could remove this item from my todo list, that they would take care of it. Instead I have to look forward to remembering to take time out of my schedule to call Verizon yet again, navigate their "press this for that" menus, wait in a queue again, and go through the whole thing again with someone else. An egregious waste of my time.
Instead they call me "ridiculous". It was like dealing with some entrenched government worker who can't be fired no matter how lousy their customer service system or skills are.
stephanieochipinti@verizon.com
Mail to:
PO Box 1170
Tampa Florida, 33602
Can't do anything without a service order.
Cheryl - dallas
- might be able to fix it
- view order - acct type - order release - camcel send
- weird the way it is written - it is removing the bundle
- is willing to try to put the caller id back on the line, said the switch may audit itself and remove the feature again.
- sometimes what happens, they place the order, you make the payment, the out might have went out after the payment was made. Might have crossed.
- I need to talk to the business office, because adding/subtracting features will play with the money I pay for my service.
They are union workers. I knew it!
Cheryl told me that when she was a new employee, her boss asked her to come with her to pick up a board. She figured it was a large board, maybe it require two people to carry it or something. No, it turned out it was a two inch by two inch board, something the supervisor could have put in her pocket. Cheryl asked, "Not to be impolite, and I'm new and all, but I don't understand why you couldn't have carried this yourself?" Her boss kindly explained, "It's union rules. I am not allowed to carry anything."
Amazing!