Questions Answered in Part Five

Earning the Reorder

• 86. What am I doing to prevent the loss of my best customers?
• 87. Am I available to my customers when they need me?
• 88. What value am I bringing to my customer beyond my product and service?
• 89. Why will some customers leave?
• 90. How do I get more referrals?
• 91. What is the best way to approach and work a referral?
• 92. How many people are spreading my "word" for me?