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American Home Craft Calls Four Times In One Day 916-290-4373

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These people just won't quit calling. Today (7/26/07) they called four times!

Again they have "unknown name" / "unknown number". And again, they went through their spiel.

Their Interogation
American Home Craft
  • How old is your place
    • Oh, maybe 20 or 30 years old
  • Do you have single pane windows.
    • Well, they are double hung. (They never seem to know what this means, and yet they want me to think they are experts regarding windows.)
  • You don't live in a mobile home?
    • No, I can't drive my house.
  • Are your windows Single pane? (The whole time I'm talking to this girl, I can hear this loud mouth guy telling her what to say.)
    • They are double hung.
  • Wood sash?
    • Oh yeah, I guess so.
  • Little energy loss with those windows.
  • Is your house stucco or wood?
    • Um it's neither of those.
  • So what is the outside made of?
    • Um, it's that metal called alzheimers....
  • You you mean aluminum?
    • Oh, yeah, right, I forgot.
  • Do you work days or nights?
    • Why do you want to know that?
  • We want to know when we can stop by and show you our work...
    • Oh, ok, come by tomorrow at 10am.

Darn, I got interrupted by someone else, and couldn't continue the call any longer...

One of the times they called, this number came up: 916-290-4373
Name: Dakota in Sacramento
American Home Craft
They have offices in San Diego, Sacramento, Hayward, etc.
Home office San Diego
www.ahcionline.com
Brad Smith
1-866-436-2730

Nancy, Sacramento Ofc
Mktg.

Angela Berry mgr.

They want to come and visit your house.

So schedule them to come to someone else's house.

Now I'm not a lawyer, but I got a great idea you might consider trying:

Best idea on how to deal with them
Or better yet, here's a great idea of what to do when you invite them to your house:

Make papers to sue them in small claims court for violation of the Telephone Consumer Protection Act. Serve them with the papers when they show up for the appointment!

Maybe you could also include violations of the Telemarketing Sales Rule as additional counts in your suit against them. The TCPA gives you a right to recover $500 in damages every time they call you after you've asked them to stop calling.

Make the lawsuit so it sues them, and also Jane Does two through ten, so you can include other related people in the suit.

Then when they show up, be very nice, ask them for their name, then pencil in their name on the papers as one of the people being sued, then have a friend serve the law suit papers on whoever showed up at your doorstep.

Can you believe that I told them I'd have the lawsuit papers ready to serve on whoever shows up, and they were still so desparate for business they still wanted to send someone out to visit!

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20 Comments

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  1. Feb 04, 2008

    Anonymous

    Dude, I am reading with some trepidation about your bitching constantly about telemarketers. Why don't you quit being a jackass and put yourself on the DNC list. I think you actually like wasting your time and others by publishing this crap. Getting people in trouble who are making a measly 8.00 an hr.. What the calls disturb your ranting on the internet.. Get a life dude and/or a real job and maybe you wouldn't be at home all day to get these calls!

    1. Feb 26, 2008

      Anonymous

      If you dont like telemarketers go on the DNC list and quit crying like a little girl...its easy just go to www.dnc.gov and get on the list....but you cant sue them untill you do go on the DNC and then only after 31 days....read the laws......

    2. Oct 29, 2008

      Anonymous

      I feel sorry for the poor salesman that's trying to feed his family and wastse 2 hours of his families time and money coming out to a false adress. It's not his fault that the compay had a telemarketer call you. So next time you get a call like that please just tell them you are not in the market for such products. Please don't waste some poor guys time that is trying to make a living and feed his family. It's not fair and it's not the company that looses out, it's the poor sales man. Also these types of companies have quotas and by doing that you put a mark against the sales man that goes against his closing ratio so he could loose his bonus, or worse yet, his job.
      Please don't treat your fellow Americans this way. Times are hard enough for everyone without being screwd by you.

      1. Oct 31, 2008

        garnet

        How about a duty to inform the salesman that his company is engaging in unethical and possibly illegal practices? If the company is generating dud leads for him by aggravating the public, he needs to know that and either:

        • Let his manager know of the problems in the telemarketing department so they can be more respectful of the public and the law
        • Decide he still sells enough of their stuff that he doesn't care
        • Find another job, or product to sell

        I don't know many good salespeople who want to be associated with a company that is doing wrong and illegal things to generate sales leads for them.

      2. Jan 15, 2009

        Anonymous

        that is exactly how it works--shitty leads, shitty sales stats, unemployment after measly earnings

    3. Dec 09, 2008

      Anonymous

      Do we have details on mgmt assets etc?
      They called 3x in two days on energy savings.
      How much do they pay their people?

      1. Jan 15, 2009

        Anonymous

        it's sstrickly commission--the higher the sale amount, the higher the commission. beware

    4. Dec 09, 2008

      Anonymous

      Good point but think of the poor people trying to sell their products.
      It is a good Company to take out daily frustrations.

    5. Feb 09, 2009

      Anonymous

      I have a Little fun fucking with their heads and making them realize what they do..
      one thing i wouldnt do is giving any telemarketer my address
      One important fact about telemarketers : they tend to be "Extremly" polite but as soon as you say "Im not Interested" or any other reason they get pissed off because their income depends on how
      "DUMB AND STUPID YOU ARE".

    6. Mar 27, 2009

      Anonymous

      I, too, had a problem with their hard sell manner. They insisted that my wife be present when they come - and that they wold be taking two hours of my time after I told them they could come, I told them that it was not important that my wife be present inasmuch as she has dimentia and I have the power to make any and all decisions. They were adament about seeing my written authority for same, however, I told them our family trust so states. Then they said "Oh, if you have a trust, then you don't qualify for this promoton."
      So I told them "fugetaboutit!

      We've been registered with DNC for a long time, yet, they get by that by sending out a sweepstake form and if you reply, they have a valid reason to call and pressure you.

      Cut 'm short by asking for local references, even if you find their pitch of interest.

    7. Aug 01, 2009

      Anonymous

      I have to agree with the first responder. What is it that you do for a living? Chances are a team of sales people insure that you have a job to go to. . .if you have one at all. Consider it a blessing that a company now-a-days will actually come to your home, eyeball to eyeball, and explain what needs do be done to improve your home equity.

      Such caring is rare in this world.

    8. Dec 06, 2009

      Anonymous

      I live in the bayarea and i must say i was getting calls every day from American Home Craft.Every morning at 9:15 when the phone rang i knew it was going to be them.Finally one morning exactly at 9:15 the phone rang one last time, I answered it and the girl on the other end of the phone asked me if i was not intrested because i was never gave them a chance to explain the program. I replied to the young lady that if that was going to get her company to stop calling then fine i would listen.As she started to let me know about the program and how it worked also how it could benefit me as well as them i was looking to replace a few windows in my den,i agreed to have them come out and get me an estimate.Turns out they made this very affordable for me and i ended up doing business with them and have no problems with their work. Turns out they were right you must have an open mind in life and sometimes what you need may be right in front of your face. Maybe telemarketing may not be for everyone but in this tough economy sometimes you have to swallow your pride and do whats avaliable, at least these people are not sitting on their butts at home, jobless, and dwelling in pity enjoying making everyone elses life hard.

  2. Feb 26, 2008

    Anonymous

    Unless you request the do not call list none of what you are saying is valid. Companies make sales calls, welcome to a free market place country. If you do not want them to call you, ask them to place you on the do not call list otherwise you have no validity to your complaint.

    1. Feb 29, 2008

      Garnet Chaney

      Do companies have a right to not respect an individuals request for no further telephone contact?

      1. Oct 31, 2008

        garnet

        A customer data privacy course that I took because of my relationship with one of my clients, said that the law gives companies a max of 10 days to respond to requests to remove a customer from their marketing lists. They didn't say which law it was, but it would seem to support my contention that these companies must not ignore requests for removal. There was nothing in the course saying that we could ignore the "choice" of consumers if they don't bother to register with government lists like the Do Not Call Registry.

        Also, while the Do Not Call Registry, which is controlled by the "Telemarketing Sales Rule" (TSR) of the Federal Trade Commission (FTC), there are other better rules to sue telemarketers under. One example is the Telephone Consumer Protection Act, (TCPA) which is under the Federal Communications Commission (FCC), which predated the TSR and was not superceded by it. TSR is just another regulation, which in my opinion is less oriented to protecting consumers than it is about generating additional tax revenue for the government from the fees charged to telemarketers to access the list, just look at the how it requires a consumer to prove $50,000 in damages before a consumer can sue a company for violating the TSR. The TCPA allows individual consumers to recover $500 in court for violations of it.

  3. Oct 29, 2008

    Anonymous

    Serving the poor sales guy papers at your door step is the most childish thing you can think of isn't it. He didn't call you, he just has to spend his time and gas going to your house. If your going to sue the company sue the company, but how would you feel if you work on commission only and you were sent out to someone's house only to get served for a phone call your company made. That's just unAmerican. Times are hard enough for these folks without you wasting thier time and money. These people are hard working American citizens who have children to feed and bills to pay just like you. Let's be a little more sensitive about who we're jacking off here, please. Put yourself in thier shoes.

    1. Oct 31, 2008

      garnet

      I actually do commission only sales. So I do empathize with those salespeople. But no one forces me to sell any particular thing, or to sell it any particular way that is not ethical. I don't sell just anything, I am careful to only work with companies whose products I can genuinely trust. And I don't blythely force myself on prospects who clearly want nothing to do with my presentation.

      The biggest problem with the telemarketing salespeople is that many of them, when informed of the rules against how they are telemarketing, respond as if the rules don't apply to them, as if I don't know what I am talking about when I tell them I have an absolute right to be respected in my wish to receive no further sales calls. Are they innocent because they are just trying to earn a living, and are just doing what their job tells them to do? I don't think so, they have a responsibility to learn about their profession and recognize when they are given illegal work orders.

      • Can you believe that I told them I'd have the lawsuit papers ready to serve on whoever shows up, and they were still so desparate for business they still wanted to send someone out to visit!

      If I warned them what I was going to do, who is the one wasting the salesperson's time? Me, who is trying to do anything to avoid further contact, or an over eager telemarketer scheduling a visit despite my clear request for no further contact?

      Another lovely company, FBK 866-221-8574, has been calling me like clockwork every month trying to sell me their junk. They think it is really funny when I ask them "Why are you wasting your sales time bugging someone who has been guaranteeing you for months that I am more likely to give myself a root canal than I am to buy your stuff?" While some of the salespeople might actually be clueless and innocent, there are too many others who act with some kind of smug assurance that they will not be held accountable.

      It is also difficult sometimes to find these companies, so serving their representative at your door with a suit against the company might make a lot of sense. If you later believe that the rep is innocent, you can ammend the suit later to remove the salesperson from being a named party. You might let them know about exactly the telephone harassment that led you to the action of suing them. That poor salesperson at the door might have no idea what the telemarketers are doing at his company, and your suit could be the wakeup call that encourages him to look into problems at the company, and perhaps look for another product to sell.

      Times might be tough, and jobs hard to find, but long ago we decided not to excuse the people who were just following orders leading them to do illegal acts.

  4. Jun 11, 2009

    Anonymous

    I just want to let you know that i do business with American Home Craft and they are one of the best home improvement companies maybe if homeowners were more polite in the way that they talked to them then they would have no more problems asking to be removed from the list is very simple.

    1. Oct 18, 2009

      Anonymous

      Are You kidding me? Unless you have been harrassed by this company, you have no idea how rude, unprofessional and aggravating they can be. They have called every morning for two straight weeks before 9 am. It doesn't matter how nice or polite we are, every member of my family has been insulted and disrespected. After asking several times to be removed from their list and talking with "supervisors", the calls continue. This morning we were called 4 times in an hour! We have never done business with this company and now we NEVER will!

  5. Apr 14, 2010

    Anonymous

    i worked there for 5 years.most of the telemarketers are fresh out of high school with no money.it is almost impossible to find a good job in this economy.if you are that annoyed by the calls,why don't you invest in caller i.d. it's not that expensive & it doesn't get some poor kid making 8 dollars an hour fired.just be glad their working & generating work for the installers who would otherwise be sitting at home not able to feed their families. have you noticed that our wonderful politicians came up with the national do not call list(which is free)but kept political parties & politicians exempt.to make things even worse,when they call you it's almost always a recording.how does that help the economy?people need work.telemarkters generate work,so quit being a part of the problem & either get on the dnc,get caller i.d.,or shut the fuck up.no matter how bad you think you have it,they have it wose because for 8 dollars an hour they have to put up with selfish assholes like you all day long.    lou chatwood                                                                                                                                                                      

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