Just had this really enlightened online chat with someone at rackspace.com. They talk about fanatical support, but all I can see is a fanatical desire to not expose any prices.
 | Welcome to Rackspace. My name is Nav and I am a Live assistant. How may I help you today? Nav: Hello, what brings you to our site today? you: managed windows servers Nav: Happy to help- what is the nature of this project? you: .net 2.0 metasearch portal. Needs 4gb of ram you: what a difficult to use website... Nav: No problem all our solutions are custom built..what support and services are you looking for in a hosting provider? you: I want to see some prices when I click on "View available products and services" you: Instead I get "View linux and windows configurations" then I'm back where I started... Very stupid... Nav: No problem may I call you to speed this up? you: Trying to get my contact info to telemarket me to death.... No, I'd simply like to see published prices. Why have you not been able yet to find me some prices on your website? Nav: Okay would you like to call me? you: I feeel like I'm talking to an ELIZA program... Nav: 0208 743 2737 you: Did I ask to call you? No, what did I ask for? you: What is 0208? Are you in china or something? At this point Nav hung up on me Thank you for chatting with us. Should you require further assistance, or wish to provide feedback on your chat, please email sales@rackspace.com. |
Do I believe it was a live person? No, not really....
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