Interpersonal Conflict - 7th Edition, 2007
William W. Wilmot, Ph.D.
Joyce L. Hocker, Ph.D.
Description
This best-selling book is a comprehensive treatment of the conflict that clarifies the often elusive and troubling part of being human. Written in an engaging and personal style, you will find yourself (and those you know) on many of the pages. You will even find helpful suggestions for how to handle the inevitable conflicts you have with important others.
Table of Contents
- Part I. Conflict Components
- 1. The Nature of Conflict
- 2. Perspectives on Conflict
- 3. Interests and Goals
- 4. Power: The Structure of Conflict
- 5. Styles and Tactics
- Part II. Conflict Intervention
- 6. Assessing Conflicts
- 7. Moderating Your Conflicts
- 8. Negotiating for Mutual Gains
- 9. Third-Party Intervention
- 10. Mending the Broken Branch: Forgiveness and Reconciliation
- 11. Preventing Destructive Conflict
About the Author
William W. Wilmot helped create the SRI Discipline of Innovation workshop and is director of the Collaboration Institute, a group specializing in workplace communication and collaboration. Dr. Wilmot, an emeritus professor at the University of Montana, lives in Georgetown Lake, Montana.
William is also an avid world traveler. He has been on African safaris, and visited European art capitals, as well as sacred Western Tibet mountains. He lives in Montana.
William W. Wilmot is an author of:
