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I tried calling Sprint Customer Support today (*2), to get support for Windows Vista drivers for the Samsung ip-830w phone and their PCS connection manager software. I tried using the Windows XP PCS connection manager Sprint_PCS_CM_v035, but it failed with some kind of unspecified error.
I dialed *2 to call Sprint Customer service. After navigating past their robot into queue, it said the wait time would be 20 minutes. 35 minutes later, I still had not spoken to a human. When I finally got to someone he pretended he couldn't hear me, and started giving me some 888 phone number to call. I ran around my room trying to find a spot with better reception, and even outside, but all this idiot would say is that he couldn't hear me, and then he hung up.
Hanging up on me after claiming he couldn't hear me. So much for the old pin drop. What a clever way to trim their customer support queue.
I was quite angry. I called *2 again, and this time the system said I'd have a 3 minute hold time. But after a couple of minutes Letty came on the line.
I tell her I need software for Windows Vista to get my phone to work with Windows Vista. She starts asking me about "Installing Windows Vista on the phone". Arggghh...
Later she figures out that they haven't bothered to provide Vista drivers. Too bad, nothing for me to do except waste lots of my time going back to their website to check for the drivers. They can't be bothered to add me to a notification list. I only have the second line and phone to use as a data device with my laptop, and I ask her what use is my phone if it won't work with my laptop anymore. Maybe I should get rid of it. She assures me they will charge me $200+ termination fee if I get rid of the line.
She finally goes to her supervisor who tells her that the Windows XP software will work.
Go to sprint.com/downloads, specify windows xp, then download and install "Sprint PCS Connection Manager for Phone as Modem/USB Cables"
Version 3.01.035
Sprint Mobile Broadband for Phone as Modem Installer Information
Error 1721: There is problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: Install_Samsung_Drivers, location: C:\...\Setup,exe
It doesn't work.
Creating a support ticket.
30 minutes
My idea: try with norton auto-protect enabled. Still no luck.
Woman comes back to tell me the system is not letting her create the support ticket.
Time on call 37 minutes
Supervisor: javier
Letty claimed she couldn't create the support ticket, and that the supervisor would call me back with the support ticket number. Of course, here it is two days later, I am adding these details, and no one has phone back.
Some more Sprint Cellular:
Samsung SPH A840 - Cellular phone with digital camera - Sprint Nextel - CDMA2000 1X / AMPS - black silver
Be heard with the built-in speakerphone and SMS voice messaging. Capture VGA-quality digital pictures and send them to compatible phones or email accounts. Free your hands and go truly wireless while working, or gather friends around for a group call. Enjoy a sleek and streamlined design with an antenna that's hidden inside. Send a voice message directly to a friend's phone. The message is recorded and goes directly to the recipient's inbox.
Digital Antenna PowerMax DA4000SBR-50U 3Watt 60dB Gain Dual Band Wireless Cellular Amplifier/Repeater - Full Cellular/ Full PCS 824-894/1850-1990 MHz
You can now speak and be heard clearly on a cell phone inside marine vessels, RVs, homes and offices without feeling tied down. Digital Antenna's PowerMax DA4000SBR increases signal strength and improves cellular communication without a physical connection to cell phone. This amplifier/repeater also boosts the performance and range of your cell phone up to 50 miles. The DA4000SBR requires no physical connection to your phone. An outside antenna receives the signal from the cell tower, the signal is amplified by the DA4000SBR unit and repeated to your cell phone through the inside antenna. No physical connection to your phone means you now have the freedom to walk around while talking on your phone. This technology even allows clean and clear wireless functioning of multiple cell phones operating on 800 and 1900 MHz bands simultaneously with a coverage area up to 5,000 square feet. * *Coverage area is based upon an outside signal strength of-70dB. As outside signal strength decreases, coverage area decreases. For poor outside signal areas or for increased interior coverage, use a yagi (directional) antenna. Benefits: Wireless-no connections to cell phone Increases cell phone range up to 50+ miles Amplifies 800 and 1900 MHz bands Use multiple cell phones and carriers at the same time Reduces dropped calls Up to 5,000 sq. ft. coverage area* Extends the life of your cell phone battery System Includes: DA4000SBR 3W Dual Band 60dB gain wireless amplifier/repeater unit 12 VDC power converter 110 VAC power supply Inside omni-directional antenna with 6' cable* Outside 9dB gain omni-directional dual band cell antenna and mounting bracket* 50' PowerMax DA340 ULTRA low loss coaxial cable and factory attached connectors. *Requires a minimum separation distance of 40' or more, and wall/roof/bulkhead structure between inside and outside antennas (see model DA4000MR which requires less antenna separation).
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